====== helpdesk======
[[lansweeper:lansweeper|{{ :lansweeper:icon.jpg?180|}}]]

===== context =====
dit document beschrijft de werking van de helpdesk module

===== tickets =====
  * aanmaken via
    * email
    * web cnsole

===== gebruikers=====
  * gebruikers:
    * create tickets
  * agents:
    * answer tickets and close tickets

===== KB =====
import articles!
===== meer info =====
  * [[https://www.lansweeper.com/resources/webinars/lansweeper-helpdesk-webinar/|Watch (& learn) Esben's helpdesk webinar]]

{{tag>lansweeper helpdesk}}